Patients or their families may express a concern or complaint to any employee, physician, or volunteer, who should act as a patient advocate in referring the concern to the appropriate director for investigation and resolution.
The hospital provides a patient advocacy phone line which is received by the Patient Support Services Secretary. The phone line is staffed Monday - Friday, 8:00 am - 4:30 p.m. During the evenings and weekends, calls are referred to the Nursing Supervisor by a voice mail message.
The Patient Advocacy Program is assisted by the Augusta Health Volunteer Program. This program has a staff of volunteers who visit new admissions on a daily basis and distribute Hospital Inpatient Patient Information Questionnaires. The Volunteer office is located on the first floor.
Patient Advocacy Phone Line
(540) 332-4742 Staunton
(540) 932-4742 Waynesboro