COVID-19: Get the latest information, visitor restrictions, and service changes

Coronavirus | COVID-19

Reopening & Service Status

Augusta Health will reopen its elective outpatient services such as imaging, diagnostic procedures and imaging and all non-emergency surgeries three phases, as proposed by our Hospital Incident Command System (HICS) after careful study and reflection on the recommendations and guidance provided by the Centers for Medicare & Medicaid Services (CMS), the American Hospital Association (AHA), and other specialty agencies.

In order to protect patients and staff in the event of Covid-19 Surge, Augusta Health's Incident Command Center will monitor many internal indicators to assess and ensure its capacity to see patients in a safe environment. The Command Center will track the number of tests and the number of positive cases at Augusta Health and in the SAW community. They will also monitor the number of patients seen at the Augusta Health Assessment Center in Waynesboro, and the number of calls to the COVID Care Call Center.

These factors are all indicators used to assess prevalence of Covid-19 in the hospital. Should Covid-19 increase, the hospital will adjust the number and types of procedures to be performed.

For more information, please read Reopening for Outpatient Services at Augusta Health

Phase I

Procedures that do not require testing, additional PPE, sedation or intubation—began on Wednesday, May 6.

  • Diagnostic Radiology has opened up screening exams such as LDCT lung cancer screening, screening mammograms, and non-emergency diagnostics like x-rays, CTs, MRIs, ultrasound and nuclear medicine exams.
  • Diagnostic Cardiology has reopened Cardiac/Pulmonary Rehab, echocardiograms, vascular ultrasound, cardiac stress tests, and the Device Clinic. They are contacting patients who had procedures postponed.
  • Augusta Medical Group: Practices have been scheduling patients when they can safely be seen, and encourage patients to call their provider if they have questions or concerns.
  • The Center for Cancer and Blood Disorders: The Center has resumed routine follow-up visits that had been deferred.
  • The Skilled Nursing Floor, Inpatient Rehab Floor and Pain Clinic: Will reopen and begin procedures.

For Phase I to be successful, procedures and visits will be safely resumed, supply and staffing levels will be maintained, and a low prevalence of COVID in the community and hospital will be sustained. When these criteria are all maintained, Augusta Health will move to Phase II.

Phase II

Procedures that require pre-procedure testing of the patient for COVID-19. The testing protocol will include quarantine prior to surgery—began on Monday, May 25.

  • The procedures include Outpatient Surgery, Endoscopy, Cath Lab, Sleep Lab, and Inpatient and Outpatient Invasive Radiology Procedures.

For Phase II to be successful, procedures and surgeries will be safely resumed, supply and staffing levels will be maintained, a low prevalence of COVID in the community will be sustained, an adequate stock of PPE will exist and inpatient beds will be available. When these criteria are all maintained, Augusta Health will begin Phase III.

Phase III

Phase III will include Inpatient Surgeries. These procedures will all require pre-procedure testing of the patient for COVID-19. The testing protocol will include quarantine prior to surgery.

Service Status

If you plan to visit the Hospital, please review our current Visitation Policy.

Behavioral Health

  • On Monday, June 1, Outpatient Behavioral Health resumed in-person visits. Throughout the pandemic response, visits have been conducted through telehealth.
  • Outpatient Behavioral Health Services' hours are: Monday through Thursday from 8 am – 6 pm, Friday from 9 am – 3pm
  • The Intensive Outpatient Program will resume on Monday, June 15, 2020.

Visit Behavioral Health

Birthing Suite: Information for Expectant Mothers and Support Persons

Because of the precautions necessary during the COVID-19 pandemic, and for the safety of mother and baby, we need to limit the entry and exit to the Birthing Suite. Once mother and your support partner have come into the unit, neither will be able to leave then unit and then return. So please be sure to bring all the items BOTH of you will need for the entire stay before you enter. This may include toiletries, the support person's medications, snacks, clothes, and the car seat you will need when you head home. Support partners will not be able to leave the OB unit and then re-enter. Thank you for your understanding as we work to provide the best care possible for your entire family.

Visit the Birthing Suite

Business/Finance office

  • We will still be answering phone calls and processing applications, but we'll not have any face-to-face interactions with our patients.
  • There is a drop off box to the left of the front door for patients to drop off check payments and financial applications. This drop off box is not intended for cash payments, as we will not be able confirm the cash amount with you at the time of the deposit.
  • If you would like to make a payment with credit card, please either call us at (540) 332-4600 or make your payment online.
  • If you need to speak with a Financial Advocate, please give us a call at (540) 332-4600. If we are unable to take your call, please leave us a message in our secured voicemail and will return your call as soon as possible.

Visit the Business Office

Care Home Medical Retail Store

  • Anyone who enters the building will be screened and required to wear a mask.
  • Please Call (540) 332-4995 to discuss your current needs and to receive instructions.
  • Hours are Monday–Friday: 8am–4:30pm

Visit Care Home Medical

Fitness Center

We are taking baby steps towards re-opening and look forward to seeing each of you again! We are carefully following the state's guidelines for fitness center and those of Augusta Health.

Visit the Fitness page for details

Medical Records

To ensure the safety and well-being of our patients, their families, and staff during the coronavirus (COVID-19) visitation restrictions, the Medical Records office is temporarily closed to walk-in customers. If you need copies of medical records, please follow the steps listed on the Medical Records page.

Outpatient Lab at the Hospital

Please Wear a Face Mask

Woman putting on a surgical mask

We are asking all visitors to Augusta Health facilities to wear masks. The CDC, the Virginia Department of Health, and Augusta Health all recommend that everyone wear a cloth face mask in the community when out in public. If you will be coming to an Augusta Health facility and have your own clean and laundered mask, please wear it to your appointment. This will help us preserve the mask supply.

Keeping you safe

illustration of family members wearing masks

  1. All hospital staff are screened and have their temperature taken, at the start of each shift. If they are ill, they can't work.
  2. All patients are screened. If they have a respiratory illness, they are placed in the ED/COVID unit in a negative pressure room.
  3. We have a universal masking policy of both patient and provider to help stop the spread of COVID.
  4. Visitors are restricted
  5. Patient-family liaisons have been established to keep everyone connected during treatment and possible admission.
  6. We have thorough protocols for cleaning and disinfecting all rooms, surfaces, and equipment.