COVID-19 & Flu: Get the latest information

COVID-19 & Flu

Patient & Visitor Guidelines during COVID-19

We are fully open to deliver care to our community! We will continue to update our visitor guidelines based on needs while keeping the health and safety of our patients and team members a top priority.

Augusta Health has resumed limited visitation, allowing 1 visitor at a time per patient, with some exceptions. We know that family and friends help with the healing process, and these modified guidelines and safety practices help reduce the risk of COVID-19.

All patients are allowed 1 visitor at a time between the hours of 10 a.m. and 6 p.m. with the following exceptions:

  • Patients Who are Positive for COVID-19: No visitors.
  • Skilled Nursing & Rehab Units: No visitors.
  • Crossroads Unit: No visitors.
  • Emergency Department: One visitor for the duration of the visit.
  • Children (18 and under): Two guardians are allowed for the duration of the visit.
  • Labor & Delivery: One coach or partner for the duration of the visit.
  • End of Life: The number of visitors for patients who do not have COVID-19 will be determined by the patient's care team. Patients who are positive for COVID-19 will have visitation determined on a case-by-case basis.
  • Adults with Cognitive, Behavioral, or Special Needs: One person for the duration of the visit, for the patient's safety and well-being.
  • The Director of Patient Experience or Leadership may grant exceptions based on the needs of a patient.

All Visitors Will:

  • Not have symptoms of COVID-19
  • Be screened every time they enter an Augusta Health facility
  • Have their temperature checked and perform hand hygiene at entry
  • Wear a mask for the duration of their visit
  • Practice social distancing
  • Limit going and coming from a patient's room
  • Perform hand hygiene when leaving or entering a patient's room

Screening: Upon entering any Augusta Health facility, patients and visitors will be screened for COVID symptoms and their temperature will be taken. If the temperature is higher than 100°F or anyone answers "Yes" to any of the questions, they will be advised on the best way to seek the appropriate level of care, or directed to go home if feeling well.

Universal Masks: All patients and visitors are required to wear a personal mask/face covering for the duration of their visit.

What are other options for visitation during this time?

We know it's hard to not be with your loved ones when they are sick or receiving care. During this time we have dedicated Family Liaisons who can assist and help you stay in touch with the patient and their provider.

You or your family may request involvement with a Liaison by calling (540) 332-4569.

Impact on Interpreters on Campus

Based on Augusta Health's recently updated visitor policy, effective Wednesday, July 1, 2020, in-person sign language interpreters will be coming onsite again for any Deaf/Hard of Hearing patient/family member who request their services. At this time, we will continue to use Video Remote Interpreting for all of our non-English speaking patients/family members.

Interpreters are not considered support persons since they are present as a worker who is delivering communication access between hearing person(s) and deaf patient(s). They are not attending the appointment to give "support" to the patient as a caregiver, family member, or as a companion.

Please Wear a Face Mask

Woman putting on a surgical mask

We are asking all visitors to Augusta Health facilities to wear masks. The CDC, the Virginia Department of Health, and Augusta Health all recommend that everyone wear a cloth face mask in the community when out in public. If you will be coming to an Augusta Health facility and have your own clean and laundered mask, please wear it to your appointment. This will help us preserve the mask supply.

Keeping you safe

illustration of family members wearing masks

  1. All hospital staff are screened and have their temperature taken, at the start of each shift. If they are ill, they can't work.
  2. All patients are screened. If they have a respiratory illness, they are placed in the ED/COVID unit in a negative pressure room.
  3. We have a universal masking policy of both patient and provider to help stop the spread of COVID.
  4. Visitors are restricted
  5. Patient-family liaisons have been established to keep everyone connected during treatment and possible admission.
  6. We have thorough protocols for cleaning and disinfecting all rooms, surfaces, and equipment.