COVID-19 & Vaccine: Get the latest information

COVID-19 & Flu

Patient & Visitor Guidelines during COVID-19

We are open to deliver care to our community! We will continue to update our visitor guidelines based on needs while keeping the health and safety of our patients and team members a top priority.


  • The Business Office Building is now closed to the public.

    Patients who need assistance from the Business Office should call (540) 332-4600 and choose option 3 to speak with a Financial Advocate. Applications and envelopes will be available in the box to the left of the main entrance to the Business Office. Completed applications, form and payments can be left in the locked drop box.

  • The Health Information/Release of Medical Information office on the second floor of the Cancer Center is also closed to the public.
  • The Blue Ridge Cafe is temporarily closed to the public due to COVID-19 restrictions. Vending machines are available for use, however, on the 3rd floor outside of the cafe.

Augusta Health has implemented Restricted Visitation due to rising community COVID-19 infections. The purpose of this Restricted Visitation policy is to maximize infection prevention for patients and healthcare workers at the hospital and all Augusta Health locations.

During Restricted Visitation, there will be no visitation for all inpatient and outpatient areas, except under the following conditions:

  • Pediatric Patients: All patients under the age of 18 are allowed one parent/guardian for the duration of their visit.
  • Labor & Delivery: One support person will be allowed for the duration of the patient's stay. Once they have been admitted to the unit they need to remain there with the patient and should arrive with all necessities for the duration of their stay. If the support person leaves the premises, they will not be granted reentry.
  • End of Life: Patients admitted for end of life evaluation or hospice care are allowed one visitor at a time. End of life is defined as anticipated death with a do not resuscitate order and/or planned withdrawal of life-sustaining interventions. If families are in the process of end of life decision making, up to two support persons will be allowed on the day of the meeting with providers.
  • Adults with Cognitive, Behavioral, or Special Needs: One visitor for the duration of the patient's visit, for the patient's safety and well-being.
  • Adults with High Illness Acuity or High Emotional Need: At the discretion of the front-line care team, one visitor per day for cases where the patient's severity of illness or emotional needs are such that loved ones are needed as part of the care team.
  • Day of Hospital Discharge: One visitor in the final hours of the patient's hospital stay to facilitate informed and safe hospital discharge.
  • Emergency Department: One support person for the duration of the visit when needed to safely provide care, including those patients with cognitive, behavioral, special needs, or high emotional need. A second support person will be considered on a case-by-case basis.
  • Augusta Medical Group/Urgent Care/Outpatient Visit: One support person, essential caregiver for the duration of the office visit when needed to safely provide care.

Visitor Requirements

All Visitors Will:
  • Be screened at hospital or practice entrance and not have symptoms of Covid-19 or influenza infection.
  • Have their temperature checked (<100F) and perform hand hygiene at entry.
  • Wear a mask during the duration of their visit.
  • Practice social distancing during their visit.
  • Perform hand hygiene when entering or leaving a patient's room.
  • Be at least 16 years of age.
  • Restrict their movements in the hospital to the patient's room, restrooms, and entrance/exit paths. The cafeteria will not be open to visitors during Restricted Visitation.
  • All support persons and visitors should wait in their vehicles during patient procedures, and will be contacted for patient pick-up at time of discharge.

What are other options for visitation during this time?

We know it's hard to not be with your loved ones when they are sick or receiving care. During this time we have dedicated Family Liaisons who can assist and help you stay in touch with the patient and their provider.

You or your family may request involvement with a Liaison by calling (540) 332-4569.

Impact on Interpreters on Campus

Based on Augusta Health's recently updated visitor policy, effective Wednesday, July 1, 2020, in-person sign language interpreters will be coming onsite again for any Deaf/Hard of Hearing patient/family member who request their services. At this time, we will continue to use Video Remote Interpreting for all of our non-English speaking patients/family members.

Interpreters are not considered support persons since they are present as a worker who is delivering communication access between hearing person(s) and deaf patient(s). They are not attending the appointment to give "support" to the patient as a caregiver, family member, or as a companion.

Please Wear a Face Mask

Woman putting on a surgical mask

We are asking all visitors to Augusta Health facilities to wear masks. The CDC, the Virginia Department of Health, and Augusta Health all recommend that everyone wear a cloth face mask in the community when out in public. If you will be coming to an Augusta Health facility and have your own clean and laundered mask, please wear it to your appointment. This will help us preserve the mask supply.

Keeping you safe

illustration of family members wearing masks

  1. All hospital staff are screened and have their temperature taken, at the start of each shift. If they are ill, they can't work.
  2. All patients are screened. If they have a respiratory illness, they are placed in the ED/COVID unit in a negative pressure room.
  3. We have a universal masking policy of both patient and provider to help stop the spread of COVID.
  4. Visitors are restricted
  5. Patient-family liaisons have been established to keep everyone connected during treatment and possible admission.
  6. We have thorough protocols for cleaning and disinfecting all rooms, surfaces, and equipment.