Weather Related Closings, Cancellations and Delays: Click here for the latest information

CLICK HERE: for COVID-19 Information and Vaccine Availability

Our community is experiencing a surge of COVID-19 causing longer lines at our urgent care centers. As a result, operating hours may be affected. Please call ahead to confirm space availability

Contact Hospice of the Shenandoah

Patient Care

The Team Approach

When you select Hospice, the focus of medical care shifts from searching for a cure to providing expert pain and symptom management, also known as palliative care. This special kind of care enables you to live every day to the fullest.

You will notice two major differences about hospice care:

  • Instead of one person, an attending physician, providing your care, you will also have access to the combined expertise of a team of health professionals from several disciplines. With its many skills, the hospice team looks at your situation holistically, considering not only your physical condition, but also your mind, spirit, heart, and soul.
  • Because end of life affects everyone involved, we treat you and your loved ones as a single "unit of care," providing your family members with the same special care delivered to the patient.

This team approach, which is unique to hospice, relieves much of the stress inherent in caring for a loved one at home. As you and your loved ones face the hard choices ahead, you have the comfort of knowing that you have access to a wide range of knowledge, compassion, and experience. This team is composed of your physician, the Hospice Medical Director, nurses, personal care aides, social workers, clergy, patient care volunteers, bereavement specialist and therapists as needed.

The Plan of Care

After assessing your situation, the team draws up a comprehensive but individualized Plan of Care that the hospice team members and family members will follow. The Plan of Care provides the goals - physically, emotionally, and spiritually for the patient and family. It brings clarity and structure to a time of great stress, anxiety and family upheaval. Every team member who works with you has a copy of your Plan of Care, which is continually updated throughout your hospice experience. The Plan of Care is developed in close consultation with you and your loved ones. Respecting the wishes of patient and loved ones is a bedrock value of hospice care.

Hospice Team Members


Your primary care physician will continue in that role. The doctor must sign off on all treatment orders and plans recommended by the hospice team.

Home Care Nurse

Hospice nurses provide the complete spectrum of skilled nursing care. They call frequently and make regular visits to monitor your condition, manage medications, and answer medical questions. They also handle the all-important work of teaching family members how to care for you. As case manager, the nurse coordinates the work of the entire hospice team.

Certified Nursing Assistant (CNA)

The CNA spends the most time in the home setting. He or she helps the caregiver by providing personal care such as bathing the patient, changing linens, tidying-up the patient's room, etc.

Social Worker

The social worker provides help with often-changing emotional, medical, and financial concerns. An experienced counselor and expert on community resources, the social worker also can facilitate family communication, arrange support for caregivers, and help to find financial and legal assistance. The social worker can help with issues related to Medicare, private insurance, and Advance Medical Directives.


The chaplain is an experienced pastoral counselor providing counseling and spiritual support to people of all faiths and backgrounds. The chaplain is available to help patients, families and others work through difficult personal, ethical and spiritual issues without judgment or pressure. The chaplain can provide prayer support, assist in planning religious ceremonies and/or can help locate someone from your faith background to work with you. Anyone can request the services of a chaplain at any time.

Bereavement Coordinator

Bereavement support and services are offered to family members and loved ones for more than a year after death. These include support groups, individual counseling, and educational workshops. The bereavement coordinator supports your loved ones through the grieving process.

Patient Care Volunteers

These specially trained volunteers are an incredible resource. They offer assistance with companionship, and household tasks, such as cleaning or food shopping and preparation. They can run errands. And they can provide a few hours of respite care, giving the caregiver a much-needed break.

Patient and loved ones

You and your loved ones are key members of the team. You have chosen us to accompany you on a very special journey, and we respect your concerns and desires at every step. We will provide you with all the information needed to make the best choices for you and your loved ones.

Hospice services are provided in your home setting, whether that is a private residence, apartment, assisted living or long-term care facility or nursing home.

The caregiver cares for you, the patient; the hospice team supports the patient and caregiver. Hospice can be reached around the clock.

Shenandoah House

Opened in 2009, the Shenandoah House provides a comfortable home-like environment to eligible residents and their families. The house has 4 bedrooms and accommodates patient, visitor, and family needs and respects individual independence and dignity. The house has 24 hour compassionate care provided by nurses, personal care assistants, and volunteers. The Hospice of the Shenandoah professional staff supports patients and families residing in our facility.

Privacy Practices

Augusta Health Privacy Practices