Contact Hospice of the Shenandoah

Volunteers

There are many ways to serve as a Hospice Volunteer. You may print and send us your Volunteer Application or contact someone on our volunteer team:

  • Lori Showalter, Volunteer Manager: (540) 332-4904 or hospicevolunteers [at] augustahealth.com (email)
  • Carrie Gibbons, Volunteer Coordinator: (540) 332-4977 or cgibbons [at] augustahealth.com (email)
  • Toviah Payne, Hospice Program Assistant: (540) 332-5574

Administrative Volunteer

The Administrative Volunteer is carefully selected and trained to be a part of the Hospice team. The function of the administrative volunteer is to provide added support to the hospice staff in all areas of programming except for direct patient care. The administrative volunteer works under the direct supervision of the Volunteer Coordinator. Assignment is according to the needs of the hospice staff and the interests of the volunteer. Training is specific to the task assigned. In-services are offered throughout the year for on-going education and attendance is encouraged. Volunteers are also encouraged to attend one session of each education class offered throughout the year. Volunteers are evaluated annually by the Volunteer Coordinator.

Bereavement Volunteer

The Bereavement Volunteer is carefully selected and trained to be a part of the Hospice team. The specific function of the Bereavement Volunteer is to provide emotional support during the 13-month period following the death of a Hospice patient. The Bereavement Volunteer provides emotional support by using active listening skills, provides education regarding normal grief responses, provides information regarding available community resources, and makes referrals to the Bereavement Coordinator if family member desires visits. The Bereavement Volunteer maintains open communication with the Bereavement Coordinator by reporting events or changes of concern. The Bereavement Volunteer usually volunteers 2-4 hours one day a week to make phone calls from the Hospice office. The Bereavement Volunteer records accurate, timely, and objective documentation on each volunteer activity. The Bereavement Volunteer works under the direct supervision of the Bereavement Coordinator. If the Bereavement Coordinator is unavailable, volunteers should report to the Clinical Coordinator. The office hours are 8:00AM - 4:30PM, Monday - Friday. In-services are offered throughout the year for on-going education and attendance is encouraged. Volunteers are also encouraged to attend one session of each education class offered throughout the year. The Bereavement Volunteer is evaluated annually by the Bereavement Coordinator.

Patient Care Volunteer

The Patient Care Volunteer is carefully selected and trained to be a part of the Hospice team. The specific function of the patient care volunteer is to provide care and non-medical support to the patient/family. Patient Care Volunteers are to use listening skills to provide emotional support to the patient or family members. Patient Care Volunteers are to maintain open communication with other team members, reporting events or changes of concern to the hospice case manager. Patient care volunteers usually visit one time per week for 2-4 hours. The volunteer records accurate, timely, and objective documentation on each volunteer activity. The patient care volunteer works under the direct supervision of the Volunteer Coordinator. Any concerns or complaints will be addressed by calling the hospice office at 932-4909 or 332-4909. If the Volunteer Coordinator is unavailable, ask to speak to the Clinical Coordinator. The office hours are 8:00 a.m. - 4:30 p.m., Monday - Friday. If an emergency occurs after hours, the on-call system is activated. Assignment is according to the patient/family needs and the interests of the patient care volunteer. Ongoing direction regarding more specific duties on the team is included in team conferences and in-service education. In-services are offered throughout the year for on-going education and attendance is encouraged. Volunteers are also encouraged to attend one session of each education class offered throughout the year. Volunteers are evaluated annually by the Volunteer Coordinator.

Hospice Volunteer Training

Are You Interested in Becoming a Hospice Volunteer or Learning More About Hospice?

"Living at the End of Life" is a short course for persons living and working with the terminally ill. This is a required course for those individuals wishing to become a hospice volunteer. These classes are offered at various times throughout the year. They are held in the Community Care Building on campus at Augusta Health.

Registration and more information
Questions about this class or becoming a hospice volunteer?

Carrie Gibbons
(540) 332-4977