COVID-19: Get the latest information, visitor restrictions, and service changes

COVID-19 Update: Best Practice Update and reminders

Friday, March 27, 2020


This is the best way for us to help ensure we will have the beds, ventilators, masks, tests, and supplies necessary to meet the needs of our valued community, AND STAY HEALTHY! This is a real and direct way people can contribute and help reduce the impact of COVID-19 in our community.

If you have concerns about symptoms or exposure, please call our COVID Care Call Center at (540) 332-5122. We have a team of nurses answering the calls seven days a week between 8 am and 4:30 pm.

Today's Blog by Augusta Health experts

Grocery Shopping in times of COVID
In our 'new normal', even everyday tasks such as grocery shopping seem to become complicated. Is it OK to go to the grocery store? Do I need to sanitize my groceries? What kind of food can keep for a long while? Find the answers here.

Best Practice Update

Keeping our Community at the forefront of stopping the spread of COVID-19

A best practice approach is a public health strategy or solution that is effective at impacting a problem.

Yesterday, on March 26, our Outpatient Behavioral Health department implemented Telehealth—again, a way that the community can receive care without leaving their homes and risking exposure. Some details on how Outpatient Behavioral Health's Telehealth works:

  • All intakes appointments, individual appointments and follow-ups will be scheduled by Telehealth only.
  • The Telehealth audio/visual session will be held using Doxy.Me, which is a secure and HIPAA compliant platform.
  • Behavioral Health hours are
    • Monday through Thursday, 8 am – 5 pm
    • Fridays 9 am – 2 pm beginning April 3
  • Call (540) 213-2525 to schedule an appointment.

Other Augusta Medical Group medical practices and ambulatory sites are also implementing Telehealth services. These practices are calling patients whose appointments could be appropriate for a Telehealth visit and providing further instructions.

Augusta Health is working hard to implement these best practice strategies early in order to reduce the impact and incidence of COVID-19 in the community.

Donations from the Community Update!

We appreciate your continued generosity!

Augusta Health continues to collect Personal Protective Equipment (PPE) for our caregivers and patients. While the health system has not depleted its supply of these items, leadership is preparing for the spread of COVID-19 and the potential depletion of these critical supplies. The Staunton, Augusta County and Waynesboro communities has been extremely generous in providing these items and Augusta Health is extremely grateful. In preparing for the coming weeks, Augusta Health would appreciate these donations:

  • Masks: (N95, dust masks, medical face masks and surgical masks, as well as those handmade by our community). Face mask pattern may be found here:
  • Hand sanitizer: preferably Ecolab Nourishing Foam, but other brands/types will be appreciated
  • Hand soap: preferably Scott Antimicrobial Foam Skin Cleanser, but other brands/types will be appreciated
  • Disposable gloves: non-latex.

If you or your business have these supplies on hand and are willing to donate them to support Augusta Health patients and caregivers, please call or email the Augusta Health Foundation BEFORE coming to Augusta Health. The Foundation's Office can be reached at: (540) 332-5174 or ahfoundation [at] Thank you so much!

Updated Visitor Policy—Reminder—Temperature Checks

As of March 25, we're including temperature checks as part of our Visitor Screening. Those with temperatures of 100°F or above will not be allowed into the hospital. Staff members are at all entry doors to assist patients and visitors.

From 8 pm until 6 am, the Emergency Department is the only public entrance to Augusta Health.