COVID-19: Get the latest information, visitor restrictions, and service changes

COVID-19 Update: ED Patient and Family Liaisons, COVID Care Team

Thursday, April 2, 2020

The most important priority for our community is to stay home!

This is the best way for us to help ensure we will have the beds, ventilators, masks, tests, and supplies necessary to meet the needs of our valued community, AND STAY HEALTHY! This is a real and direct way people can contribute and help reduce the impact of COVID-19 in our community.

If you have concerns about symptoms or exposure, please call our COVID Care Call Center at (540) 332-5122. We have a team of nurses answering the calls seven days a week between 8 am and 4:30 pm.

Speaking of Staying Home

A conversation with Allison Baroco, MD, Medical Director of Infectious Diseases at Augusta Health about Social Distancing and Flattening the Curve
Until recently, two phrases that weren't a part of your vocabulary—Social Distancing and Flattening the Curve—have become part of your daily conversations. What exactly are they and why are they important? History shows us that increasing the distance between us reduces the spread of illness, lowers the death rate and gives health systems more time to respond.

A new team helping patients and families at Augusta Health: Our ED Patient and Family Liaisons

Because of COVID-19, Augusta Health needed to implement a No Visitation/No Access policy. This can cause increased stress for families of patients, especially those in the Emergency Department. The new ED Patient and Family Liaisons provide support to families and patients in the ED and connect patients and families to physicians and staff. They listen to concerns, ensure communication and help meet the needs of both the patient and the family waiting in the ED.

The ED Patient and Family Liaisons will staff the ED from 7 am to 11 pm, seven days a week.

COVID Care Management Team

When you're tested for COVID-19, what's next?
At Augusta Health, you'll receive a phone call from our COVID Care Management Team while you wait for results. The Team provides education, support, answers questions and helps address needs the patient may have.

Today's Blog by Augusta Health experts

Dealing with Uncertainty
The Director of Augusta Health's Chaplaincy Services, Rev. Dr. Chris Mason, discusses dealing with the uncertainty we are living with today.