Statement on Anthem

Friday, December 29, 2017

Update on 12/29/2017 7:30pm: As of Friday evening, discussions continue between Augusta Health and Anthem.

For months, we've tried to work with Anthem to fix our unfair contract. Despite our efforts, Anthem has refused to significantly address our issues. Unfortunately as a result, the contract between Augusta Health and Anthem will expire after December 31, 2017.

We remain significantly apart on our positions, and Anthem's actions thus far don't give us reason to be optimistic.

We are disappointed that we have not been able to have active dialogue with Anthem to resolve our issues. We believe this accurately reflects Anthem's lack of urgency and commitment to our negotiation process and to our community.

Augusta Health is committed to being here to serve our patients. We have opened the Augusta Health Anthem Member Assistance Center (AHAMAC). The center works one-on-one with individuals to evaluate their unique healthcare needs and situation, and provide several assistance and payment options. The staff can also provide assistance with Continuation of Care form for those who have a chronic condition, are in a course of treatment, are in the second or third trimester of pregnancy or who are terminally ill. The paperwork required and the deadlines to be met vary by each patient situation, so patients are encouraged to contact the AHAMAC to discuss their specific circumstances.

Augusta Health Anthem Member Assistance Center

(Appointments, Walk-in, Phone Calls, Email Inquiries)

Location Augusta Health Business Office (PDF Map) (Get Directions)
Hours Monday – Friday, 9 am – 6 pm


(540) 245-7565
Email AHAMAC [at]

More information at:

Please remember

  • Emergency care is always in 'Network'. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Augusta Health ED staff will take care of all patients as they always have, regardless of their ability to pay or their insurance status.
  • 'Network' does not matter for Medicare patients. Medicare patients can continue to receive care at Augusta Health as before. Contact the AHAMAC for any specific questions or concerns.
  • Augusta Medical Group physicians are in-network until January 31, 2018.

Augusta Health genuinely thanks all the local employers and patients who have provided support and encouragement to our staff, physicians and organization over the past three months. We appreciate our relationships with you and ask you to continue to stand with us as we stand up to Anthem for you.