It's the little things that make a difference.
November 1 was an ordinary day in Outpatient Surgery—until the husband of a woman signing in for her colonoscopy experienced a shock from his internal defibrillator in the reception area. Loni Bartley immediately recognized something was wrong and called for help from Connie Wimer, RN Charge. When Connie arrived, she realized the husband was experiencing another internal shock, so she asked clerical specialist Anne Jones to alert the Emergency Department Triage that she was coming with a cardiac patient.
While transporting him in a wheelchair, the patient lost consciousness and Connie worked to keep him in the chair and maintain his airway. An Emergency team was waiting when Connie arrived, so after helping them position the patient, she returned to her 'regular' job at Outpatient Surgery.
That patient had experienced six shocks, but was stabilized thanks to Connie and Lani's quick thinking. Later, his wife returned to Outpatient Surgery and thanked both for their efforts and immediate attention.