Sensitivity and Compassion at a Stressful Time
"Ms. Rosario Sotelo of your housekeeping staff is the best ambassador for Augusta Health that the hospital could have. Ms. Sotelo always had a smile and seemed to want to do whatever she could to be helpful during a stressful time for our family.
When family members gathered outside my mother's room, Ms. Sotelo, in her quite way, would bring chairs for our use. Several times Mama required nursing care urgently. Ms. Sotelo saw the need and quickly got a nurse to come to Mama's aid.
Ms. Sotelo is a jewel in your organization. We are thankful that she came into our lives. Her sensitivity and compassion were of comfort to our family."
Judith Lewis Clark, whose mother spent two weeks at Augusta Health