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Patient Rights & Responsibilities

This Notice Describes How Medical Information About You May Be Used and Disclosed and How You Can Get Access to This Information. Please Read Carefully.

You have the right to:

  1. Know the names of the physicians, nurses, and other staff members who take care of you.
  2. Be involved in the planning of your care and treatment, including pain management, in collaboration with your physician and treatment team.
  3. Have the information necessary to enable you to make treatment decisions that reflect your wishes.
  4. Accept medical care or to refuse treatment to the extent permitted by law and to be informed of the medical consequences of such refusal.
  5. Have all records concerning your care or illness treated confidentially, with personal privacy respected. You have the right to access information contained in your clinical records within a reasonable time period and in accordance with federal HIPPA policies and procedures.
  6. Participate or refuse to participate in any experimentation or research projects related to your care or treatment.
  7. Receive prompt and reasonable responses to your requests for service.
  8. Considerate, safe and respectful care; and to be free from abuse or harassment.
  9. Have impartial access to care regardless of race, creed, sex, sexual orientation, age, national origin, physical disability, or source of payment.
  10. Request a consultation or second opinion from another physician.
  11. Change physicians or hospitals.
  12. Review your hospital bill and receive an explanation of the charges.
  13. Execute an Advance Directive; appoint an individual to make health care decisions on your behalf to the extent permitted by law; specify your wishes regarding tissue and organdonation; and have hospital staff and practitioners who provide care in the inpatient hospital setting comply with your wishes in accordance with applicable law. Advance Directives that pertain to the withholding or withdrawing of life supporting medical treatment are not applicable to hospital outpatient settings with the exception of Durable (EMS) DNR orders that will be honored if a properly executed order is provided to staff. In Augusta Health owned physician office practices, Advance Directives are addressed on an individual basis.
  14. Participate in the consideration of ethical issues that may arise in your care and treatment.
  15. Accommodation of requested pastoral and/or spiritual services as long as the request does not interfere with the rights of other patients or with hospital safety considerations.
  16. Have your legal guardian, next of kin, or legally authorized person exercise your rights, to the extent permitted by law, if you:
    • Are a minor,
    • Have been deemed incompetent in accordance with the law,
    • Are found by your physician to be medically incapable of understanding the proposed care or treatment,
    • Are unable to communicate your wishes regarding treatment.
  17. Have a family member or person of your choice and your family physician notified of your admission, as well as to exclude any or all family members from participating in your care decisions.
  18. Maintain communication with family and friends, i.e. send and receive mail and phone calls.
  19. Have access to protective services.
  20. Maintain your legal rights as a citizen, i.e. voting in elections, as provided by state and federal law.
  21. Express a compliment and/or concern pertaining to your care or treatment. Your compliments/concerns may be directed to your nurse, physician, or to the department director. A Patient Advocacy phone line is also available Monday through Friday from 8:30 a.m. to 5:00 p.m. at (540) 932-4742 or (540) 332-4742. Voice mail is available during non-business hours, along with instructions for reaching the nursing supervisor on duty. You may also register a complaint or concern with the Department of Health, P.O. Box 2448, Richmond, VA 23218, (804) 367-2104. You may also report complaints or concerns to: The Joint Commission for Accreditation of Health Care Organizations, Office of Quality Monitoring the Joint Commission One Renaissance Boulevard Oakbrook Terrace, IL 60181 or by e-mail at complaint [at]

You have the responsibility of/for:

  1. Providing accurate and complete information about your illness and medical history including present complaints, past illnesses and hospitalization, medications, and other matters related to your health.
  2. Knowing and following hospital rules and regulations; i.e. no tobacco use and use of electrical equipment.
  3. Following your physician's prescribed plan of treatment, care and services.
  4. Notifying your physician or nurse if you do not understand your diagnosis, treatment, or prognosis.
  5. Any consequences and other adverse outcomes if you refuse treatments or do not follow physician's prescribed treatment plan.
  6. Letting the nurse and your family know if you feel you are receiving too many outside visitors.
  7. Being considerate of other patients' rights, privacy, and property, and in assisting with noise control and the number of visitors you receive.
  8. Fulfilling your financial obligations associated with your health care.
  9. Advising your nurse or physician of any concern, dissatisfaction, or safety issues you may have in regard to your care while in the hospital.
  10. Safeguarding any valuables or personal belongings retained by you at the bedside, including eyeglasses, hearing aids, dentures, clothing, etc.
  11. Cooperating with your Health Care Team to maintain your and your family's safety, e.g. calling for assistance when needed or as instructed.
  12. Being knowledgeable of your medical insurance benefits plan and your obligations regarding deductibles, co-payments, pre-authorization requirements, etc.

Effective Date: April 14, 2003

This Notice meets federal requirements for the following Covered Entities: Augusta Health Inpatient Hospital Services, Augusta Health Community Services, Augusta Health Outpatient Clinical Services, Augusta Health-Owned Physician Practices, Augusta Health Medical and Professional Staff Members.