Refund & Cancellation Policy
Most of our memberships are based on a 12 month contract, although we have short term options available. Please see specific conditions below:
To get started, new members are required to pay a one-time initiation fee plus pro-rated dues for the current month. The contract is for a minimum of twelve months from the start date to the renewal date. After the original 12 month membership agreement, billing will continue uninterrupted until the membership is terminated by either party. A 30 day written notice is required.
- Initiation fees are payable in full on or before the membership start date specified above.
- Dues are payable in advance annually, or monthly on the first of each month unless paid by automatic bank draft, credit card draft, payroll deduction, or other means specified on 15th of the month. If the 15th falls on a Sunday or bank holiday, the draft would occur on the next business day.
- Except under the terms specified below, termination of this agreement for any reason will not entitle Member to a refund of any dues or fees paid in advance.
- Members may freeze their membership one per year for a period of 1-3 months and will not pay dues during that time. There is a one-time fee of $10 in order to do so. Please provide a 30-day written notice. If members need to put their membership on hold due to a medical concern, they may do so for an indefinite period of time. There is no fee to do so, but members must provide a doctor's note and release script.
The Membership may be terminated under the following conditions:
Geographic Relocation of Member
Member may terminate by giving thirty days written notice to the Center's membership office and providing proof of relocation to a new permanent residence outside a 30-mile radius of the Augusta Health campus. Member will be liable for dues and charges accrued or incurred through the date of termination.
Disability of Member
You may cancel your membership if you become disabled so that you cannot make reasonable use of the Center's facilities, and your estate may cancel in the event of your death. You must prove such disability by a doctor's certificate.
Non-compliance with Center Rules
The Center may terminate this agreement at any time if Member, or any of Member's family members or guests, fails to follow the Center's rules and regulations.
Member may terminate this agreement by giving the Center thirty days advance written notice effective at the expiration date of the initial term or any renewal term of this agreement. Member may also terminate if the Center proposes a dues increase or other change in the terms and conditions of this agreement, which is not satisfactory to Member, by written notice effective as of the effective date of the proposed change. Termination will only become effective after such notice is received and upon Member's surrender of all membership cards and payment of all dues and charges owed through the date of termination.
Situations may come up in which the Member needs to cancel membership. In order to cancel, the member must request cancellation in writing with any documentation to support the request to the Director. A panel of management will review the request and respond within 10 business days. The decision of the panel will be final, but will be based on reasonableness. Requests that document circumstances out of the control of the member will most likely be approved. Depending on the outcome, the member will be responsible for all charges incurred until the date of the request and should be in good standing. If the request is not approved, the member will continue to be obligated by the contract.
For more details on Membership plans, please call (540) 332-5843 or email us at FitnessMembershipServices [at] AugustaHealth.com