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Contact the Intensive Care Unit

Intensive Care Unit

The staff of the Intensive Care Unit realize that this is a difficult time for you. We understand that you need to see the patient and you need to know that they are being cared for. We will do our very best to meet these needs.

Visiting your family in the ICU

Our Philosophy

Augusta Health encourages family members to visit and be involved in a patient's care as appropriate. These guidelines are to help you and the nursing staff promote the needs of the patient.


  • Family is not limited to the times they may visit. After hours visitors will be required to check with the security desk in the Emergency Department waiting room.
  • Call the nurse to find out if it is a good time for the patient to have visitors. There is a phone located outside of the ICU doors for this purpose.
  • Visitors will be limited to 2 per visit. It is fine to switch off with other people. Keeping the visits short (5-10 minutes), promotes rest and healing for the patient.
  • Upon admission, the patient and/or family should designate a primary spokesperson that will receive report from the patient's nurse. This is especially important with large families. The spokesperson's name and phone number will be placed on the patient's chart.
  • Nursing care and/or medical care may necessitate the nurse to request visitors to leave the bedside. If this occurs, the nurse will provide and approximate time when they may return.
  • Children 12 and under should not be brought to visit patients in the ICU. However, we do understand that in certain circumstances that it would be appropriate for a child to visit a loved one. Please talk with the nurse taking care of the patient about your own situation.
  • We encourage all visitors to discuss their needs and the patient's needs with the nursing staff.
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