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Frequently Asked Questions

For many, the Emergency Department is the "front door" to the hospital. Nearly 60 percent of Augusta Health's inpatient admissions come through the Emergency Department. Augusta Health wants all patients to experience the same expert, aesthetically pleasing, efficient care in the Emergency Department as they do throughout their inpatient experience.

Number of Rooms24 treatment rooms (2,875 sf)40 treatment rooms (5,920 sf)
Number of Beds34 beds49 beds
Behavioral Health Rooms2 rooms (210 sf )5 rooms (600 sf )
Behavioral Health Rooms3 rooms (780 sf )4 rooms (1,250 sf )
Square Footage17,508 sf50,555 sf**
First Floor Renovation17,508 sf17,508 sf
Ground Floor Addition0494 sf
First Floor Addition016,265 sf
Second Floor Addition016,288 sf

* Beds vs. rooms – currently we are operating with hallways beds and there is 1 treatment space that holds 2 beds. Future total beds equals total rooms.
** The 50,000+ sf total includes 16,000+ sf of shell space on the 2nd floor of the expansion. Breakdown shown above.

About Augusta Health

What does it mean to be a not-for-profit health system?

Not-for-profit health systems play vital roles in their communities by allocating resources and developing services based on the healthcare needs of residents. Any excess of revenue over expenses realized are not distributed to shareholders; instead, these funds are invested to further the organization's mission through capital improvements, new equipment and technology, and new programs and services.

Why is Augusta Health's status as an independent hospital important for the community?

Most hospitals are part of larger systems, and beholden to decisions and priorities made in distant corporate headquarters. As one of only five community-owned hospitals in Virginia, Augusta Health is an independent, not-for-profit, community-owned health system, governed by local leaders and focused solely on the needs of its local population.

Why is philanthropic support essential for hospitals like Augusta Health?

Not-for-profit hospitals rely on revenues from operations, investment income and philanthropy to fund improvements such as new and enhanced facilities, new equipment and technology, and new programs and services. With disruptive changes occurring in the healthcare industry - such as declining reimbursements, costly mandates, the advent of high-deductible health plans and the soaring costs of new equipment, technology and medications - hospitals are increasingly turning to philanthropy to help fund essential projects and programs that improve patient safety, patient care, and patient satisfaction.

An Expanded Emergency Department

What additional improvements will be included in the Emergency Department expansion that will directly improve patient care?

The expanded Emergency Department at Augusta Health will allow for better efficiency and privacy. Additional space will provide for enhanced services, such as:

  • An improved behavioral health unit with more seclusion and privacy, as well as improved safety features.
  • Expanded resuscitation (trauma) rooms for patients suffering from heart attack, stroke or a life-threatening injury.
  • Bariatric room equipped with proper equipment.

How do the Augusta Health Emergency Department's wait times compare to regional and national benchmarks?

Categories: All Time
intervals are measured
2016 Augusta Health
Data (minutes)
2016 Benchmarking Alliance Data
(minutes) for like EDs
Door to Bed317
Door to Doc1530
Door to Discharge for patients
treated and released
2 hours, 28 minutes2 hours, 45 minutes
Door to Admit4 hours, 28 minutes5 hours, 23 minutes
2016 AH Door to TPA49 minutes
AH Door to Balloon for STEMIs1st quarter
2nd quarter
3rd quarter
44 minutes
42 minutes
41 minutes
National Average = 60 minutes

What this project will look like

  • Over 31,000 square-feet of space, nearly double the current size
  • 48 larger, walled, private rooms, a 69 percent increase over current capacity
  • Dedicated care areas for patients suffering with behavioral health issues, stroke, heart attack, and other trauma
  • Enhanced space for clinical collaboration for diagnoses, treatment and home care
  • New family consultation areas when private conversations between physicians caregivers and loved ones are needed
  • Dedicated work space for EMS, police and mental health professionals
  • New ambulatory entrance with canopy, complimentary valet services and a convenient connection to the main hospital for after-hours access
  • Improved efficiencies and care coordination for hospital admissions
  • Second floor shell space for future operating room expansion

Augusta Health Emergency Department physicians and caregivers are providing lifesaving care that was not possible when the hospital was built

  • Stroke Care – The Augusta Health Emergency Department offers excellent stroke care. Over the last few years, services have been enhanced. Augusta Health Emergency Department's door-to-TPA time (the time it takes from a patient's arrival to the patient receiving clot busting medicine) is around 50 minutes. According to the American Stroke Association, door-to-TPA times below 60 minutes are optimal for achieving positive outcomes in stroke patients. In addition, Augusta Health partners with physicians at UVA to offer endovascular clot retrieval which can be a life-saver for many patients.
  • Hypothermia in Cardiac Arrest – Three years ago, the Augusta Health Emergency Department began providing the innovative practice of inducing hypothermia in patients who experience cardiac arrest. This has been shown to improve the chances of neurologic survival after cardiac arrest.
  • New Education Partnership – Augusta Health recently partnered with Edward Via College of Osteopathic Medicine (VCOM) for a medical student experience/rotation in the Emergency Department.
  • Expanded Case Management Services – The Augusta Health Emergency Department has added a social worker/case manager to its staff. The case manager helps patients obtain much-needed services such as home health and outpatient care, and helps families access important resources related to assisted living facilities or skilled nursing care.

Moments Matter – About the Capital Campaign

What is the goal of the overall campaign?

The campaign seeks to raise a minimum of $2 million in gifts and pledges. This effort will be led by 100 percent participation from the Board of Directors, as well as strong support from Augusta Health leaders and staff, physicians and others in the community. In order to reach the campaign goal, individuals, businesses and Foundations will be asked to generously support the campaign.

How long is the pledge period?

Donors are asked to consider a pledge paid over a period of up to three years. Fulfillment of the pledge may be made monthly, quarterly, semi-annually or annually.

How do I make my pledge?

Most donors who pledge to support the Campaign will fulfill their commitment with pledge payments or securities. Augusta Health Foundation staff will work with donors to arrange a pledge fulfillment schedule that meets the donor's needs. Credit card payments are welcome should donors wish to take advantage of credit card company bonus miles or other earning opportunities.

How much am I expected to give?

Gift size is a personal decision based upon each individual's circumstances. Augusta Health requests that you consider a gift that is meaningful to you, and one that reflects how important the emergency department expansion project is to you, your family and your community.

May I donate in honor or in memory of a loved one?

Yes, making a gift in honor or in memory of a loved one is a special and meaningful way to pay tribute to someone's life. Gifts at any level may be made in honor or in memory of a loved one. All such gifts will be publicly acknowledged. For particularly significant gifts, a menu of naming opportunities will be offered. Any of these naming opportunities may also be made in tribute to a loved one.

Can I contribute assets other than cash?

Yes, donors may contribute stocks and other appreciated assets such as real estate. A Ways of Giving document has been developed to outline the numerous options to support the campaign. The Augusta Health Foundation staff will work with you to ensure that such gifts are made as seamlessly as possible.

Can I create a bequest or other type of planned gift for the campaign?

Yes, bequests or other planned gifts are acceptable as part of the campaign. Many in the community may want to make a gift in a meaningful way but may not be able to make an outright pledge. A bequest or other planned gift can accomplish this objective.

Are there recognition and commemorative opportunities?

Yes, for those who make gifts of $10,000 or more, there are many recognition and commemorative opportunities available. Please contact the Augusta Health Foundation staff for more details.