"My heart hurts less."
Our patient surveys are returned anonymously, and they sometimes reveal very personal feelings. A recent Crossroads patient commented on the excellence of the staff--Heather Cash, RN; Darlene Hilton, LPC; Terry Shiflett, RN; and Charlie Wilson, RN--recognizing not only their hard work, help, patience and kindness, but their love and understanding. The comments were summarized in a sentence that could be used as Crossroads' mission: "Everyone helped in every way they could and in my opinion did an excellent job. My heart hurts less".