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Our Mission, Vision, & Values
The mission of Augusta Health is to promote the health and well-being of our community through access to excellent care.
Our vision is to be a vibrant, independent, community-owned health care system that is the first choice for all by:
- Focusing on patients and their families as the center of all that we do
- Promoting the highest clinical quality at the best value
- Offering exceptional experiences in all aspects of care
At Augusta Health, we believe our actions should be guided by an established set of core values that serve as an inspiration for all, that reflect who we are, and that represent what we aspire to be. We believe that as stewards of a health care system that exists to serve the community, these values should guide our actions and behaviors at all times. We recognize that while it is important for us to embrace change, the Augusta Health system values symbolize constancy and our foundation. As we embrace these values, we will achieve our goal of being the first choice for health care services for our community, and we pledge to hold true to these values at all times.
To that end, these organizational values have been developed by the people of Augusta Health: employees, medical staff, volunteers, and leaders who interact with patients and families every day. These values were affirmed by the Augusta Health Board of Directors, a group of voluntary community leaders and physicians directly representing the community and who serve as vigilant guardians to assure community need is met by Augusta Health at all times.
Patient and Community Centeredness
We believe that the patient is at the center of all that we do and the sole reason we exist. We recognize that the patient is an integral member of a family, and that the family is part of the community. For these reasons we believe that we must always prioritize our services and clinical care in the interest of being patient, family, and community centered.
Ease of access and availability of services are important, but so are providing a warm and compassionate environment. We listen thoughtfully to patients and families, and recognize the stress they may be under and treat them with dignity and respect. We organize our systems and processes around the needs of the patient, family, and community, and not our convenience as providers.
We highly value our employees, medical staff, and volunteers, and believe we are all healthcare professionals, regardless of our roles in the healthcare system. Therefore, we believe our conduct, ethics, and behaviors must reflect integrity at all times. To this end we pledge to be trained and educated to do our jobs as best we can, assuring our competency to our patients, each other, and the community at all times. Professional appearance, attitude, and behavior throughout the organization are what the community expects and we demand of ourselves.
We believe that as a healthcare system, our performance standards must be at the highest levels at all times, and therefore we commit to excellence in all that we do. We recognize that aspiring to excellence is a journey that requires constant innovation and openness to change. We believe that science and evidence based practice should be our performance standard. We believe that education is core to promoting excellence, and that ongoing learning is essential for all healthcare professionals. Finally, the commitment to excellence is inspired by strongly held beliefs in clinical quality and safe patient care.
The strength of Augusta Health is based on our commitment to teamwork. We have the greatest success in fulfilling our mission and serving our community when we work together and have a collective stake in our successes and failures. When we work together we are capable of reaching the highest levels of performance, producing the best possible health outcomes for and service to our community.