Frequently Asked Questions

First Time Users

What do I need before I sign into MyHospital Portal for the first time?

Enrolling is easy. Upon visit to the hospital, you should have received a form with information about the MyHospital portal, which provides the link and other needed information to complete the enrollment process. You may also call the MyAugusta Chart support team for assistance in the enrolling process at (540) 943-MyAH (6924).

What if I don’t have an email address?

If you do not already have an email account, you can obtain one free of charge from various sources on the Internet (YahooGoogle). You will be able to open your email account from any computer that has Internet access, and access MyHospital Portal.

I received the Secure email from the portal, but I deleted it before I could login. What should I do?

Check your deleted folder first. If the email is not there, call the MyAugusta Chart Support Team at (540) 943-MyAH (6924) and ask them to resend a message.

I enter my temporary Logon Id and Password, and it says Invalid username/password.

Try copying and pasting the information from the email into the appropriate fields.

Already Enrolled Message

My spouse enrolled in MyHospital Portal using our home email address. Now when I try to enroll, I get a message that says I’m already enrolled. What can I do?

An email address can only be used one time for self-enrollment. If one family member self-enrolls, the next family member who tries to self-enroll with the same email address will get this message. In this case, MyHospital Portal registration staff can manually enroll patients. The family members involved will have separate MyHospital Portal accounts with their own username and password, but all notifications will come to the same email address.

Or, you can request another email address from your Internet provider.

Access Someone Else’s Information (Proxy Access)

How can I access a loved one’s medical record?

Proxy access gives someone that you trust the ability to view your medical record information via the Hospital Patient Portal. You must request “proxy access” from the hospital. Please review the Proxy form found on this site, and return the completed and signed form to the Health Information Management Department. Download the Proxy Form

How Can I set up a proxy account for my children?

Your children (ages 0 – 13) can be added to your existing MyHospital Portal account. Please review and complete the Proxy Form found on this site and return it to the Health Information Management Department. We will then add the children to your existing portal account, or create a new account if you do not have one. Allow 3 to 5 days following submission of the completed form for proxy to be granted. Access to your child’s record is automatically removed when your child reaches age 14.

I have proxy access for a loved one. How do I view their information?

When you’re logged into the portal, you should see a “Change Person” button in the upper right corner of the screen. When you click that button you will see additional records you can access.

I have access to multiple patient records. When I log in, I want to be in a different record than the one that it goes to by default. How do I change that?

From the portal Home page, select the Preferences link at the bottom. Select the Update User Preferences button.

Select the down arrow, and select a patient from the list. Submit the change. This patient’s record will automatically be displayed the next time you log in to MyHospital Portal.

How can I see who has access to my MyHospital Portal?

From the home page, select the Profile button. Users with access to your MyHospital Portal are listed at the bottom of the page.

How do I remove someone’s access to my information in MyHospital Portal?

You have a right to revoke or remove an authorization for access to your MyHospital Portal. Please complete and sign the Proxy Revocation Form to revoke or cancel an authorization.

Passwords

I forgot my password. What should I do?

Click the “forgot password” link located on the log-in page of either MyHospital or MyOffice Portal. A link and a temporary password will be emailed to the address you used when the account was set up. Click on the link and follow the directions to reset your password. If you’ve forgotten your username, you will need to contact our Portal Support at 540-943-MyAH (6924) or at MyAugustaChart@Augustahealth.com to create a new username.

I’ve entered my password wrong several times, and now it won’t work. What should I do?

From the login page, enter your Logon ID and use the Forgot Password link to reset your account. If you have forgotten your Logon ID, contact us at (540) 943-MyAH (6924).

How can I reset my password?

After you’ve enrolled in your MyHospital Portal, you will use your one-time username and password, and then set your own username and password. If you self-enroll, you will set your own username and password when you enroll. When you are logged into MyHospital Portal, you can change your password by clicking on the Preferences link at the bottom of the home page, and then the Change Password button at the right.

Technical Assistance

What should I do if I get a message to update my browser?

When using MyHospital Portal, you may get a prompt to update your browser for optimal operation of My Care. Depending on the browser you like to use – ExplorerGoogle ChromeFirefoxSafari – all you need to do is go to that respective website and click on the “download latest version” icon. You may need to restart your computer once you have updated.

Who can I call if I need to speak with someone regarding technical assistance?

If the question or issue you have is not listed above, please call (540) 943-MyAH (6924) and ask for assistance with MyHospital Portal.

Security

Can anyone else access my health record online?

Only you, your care team and any proxies that you designate are allowed to access your electronic medical record. No outside parties can access your information, including insurance companies, employers, government or school personnel. It is completely secure and confidential.

What can I do to keep my information safe?

Do not share your MyHospital Portal logon ID or password with another person. This would allow that person to see your confidential medical record information. Using strong passwords will also lower the risk of a security breach. This includes having a longer password with a combination of numbers, lower-case letters, and upper-case letters. Using names of family members and the same password for multiple sites should be avoided.

After accessing MyHospital Portal, is my information stored on my computer?

No. Your health record information is not stored on the web server or your computer. Your information is stored on Augusta Health’s Electronic Medical Record file servers. This information resides within the organization’s firewall.

Are passwords encrypted?

Yes. A SALT is applied to the password. A SALT is a random string of characters linked to each individual’s password. The SALT applied is unique per password. A hash algorithm is then applied to the password to encrypt the password/SALT and stored in the Augusta Health system.

Appointments

How do I view my upcoming appointments?

On the home page under your name, click on Appointments. You will see a list of your upcoming or pending appointments. You can also click the Print button at the right to print this list.

Lab Results

How do I view my lab results?

  • On the home page, click the Health Record button.
  • At the right, click the Results button.
  • You will see a list of the most recent lab results.
  • To view and compare previous lab results, please click the name of the lab test.
  • You can click the Date or Test button to arrange the list by the date or the name of the test you received.
  • You will see your result, the normal range, and a “flag” if your result is high or low.

Health Record

What features are available on Health Record page?

Your Health Summary gives portions of your medical record, including your contact information, medical history, names of your caregivers, tests, medical conditions, hospital and emergency room visits, allergies and more. You can download or send your health summary. Also on the Health Record page:

  • You can view your allergies and conditions.
  • You can view a list of your medications (this information is also available on your Medications page).
  • You can view reports that are made available to you by your provider.
  • You can click Preventative Care to see tests, immunizations and measurements.
  • You can view your visit history. With the mouse, hover on a visit date (it will turn green) and click. You will see the location of this visit, care instructions and names of your care team.

Health Summary

Q: What is a Health Summary?
A: A Health Summary is a summary of the care that you have received at a specific facility.

Q: What is a Health Summary?
A: A Health Summary is a summary of the care that you have received at a specific facility.

Q: Where can I find my Health Summary?
A: You can find your Health Summary by first selecting the “Health Record” button from the Home Screen.
Main toolbar
Then select the “Health Summary” button.
Health Summary button

Q: What can I do with a Health Summary?
A: You can print, download, or transmit your Health Summary to any provider that you may wish to have your Augusta Health summary.

Q: How do I download my Health Summary?
A: Open your Health Summary and then select Download Health Summary.
Download your Health Summary button
Follow the directions provided for downloading your Health Summary
Download your Health Summary instructions

Forms

Proxy Access

To give someone that you trust the ability to view your medical record information through the hospital patient portal (MyHospital Portal), please complete the Proxy Access and Request Form.

Revoke Proxy Access

If you would like to revoke or cancel proxy access to your health information through the hospital patient portal (MyHospital Portal), please complete the Patient Portal Proxy Revocation Form.

Request to Correct or Amend your Protected Health Information

If you believe information in your Health Record is incorrect, please complete the Request for Correction Form.

Help and Frequently Asked Questions

First Time Users

What is a patient portal?

A patient portal provides you with access to your personal health information as a patient at Augusta Health.

Does it cost anything?

No, it is a free service provided by the hospital and Augusta Medical Group (AMG) to help you manage your healthcare easily and securely.

How do I Enroll?

Both MyHospital and MyOffice Portals have separate enrollment processes. Go to the Augusta Health Home Page, click MyAugusta Chart at the top of the page and then click MyHospital Portal or MyOffice Portal. Follow the instructions provided.

As always feel free to reach out to our Portal Support at 540-943-MyAH (6924) or at MyAugustaChart@Augustahealth.com for assistance if needed.

Access Someone Else’s Information (Proxy Access)

How do I remove someone’s access to my information in either Portal?

You have a right to revoke or remove an authorization for access to your MyHospital or MyOffice Portal. If you would like to revoke or cancel proxy access to your health information in MyHospital Portal, please complete and sign the Patient Portal Proxy Revocation Form. In the MyOffice Portal, the user can revoke access on their own by going into Manage User Grants.

Lab Results

Why can’t I see my lab results?

Because the provider needs time to review lab results for accuracy, there is a short delay in publishing them on the portal. You may view them in MyHospital Portal after 36 hours from time of completion or after 72 hours if you are accessing them through the MyOffice Portal.

Appointments

Can I view my upcoming appointments?

Yes – You can see upcoming appointments in MyHospital Portal for those appointments that are scheduled in the hospital, for example radiology exams, mammography, colonoscopies, etc. You can also see your upcoming office visits by visiting the MyOffice Portal.

Prescriptions

Can I request prescription refills online?

Yes, just log into MyOffice Portal and click on “Renew Medication” link on the left.

Security

Is my information safe?

Yes. MyHospital and MyOffice Portal passwords are encrypted and URLs are rewritten so that they cannot be copied and pasted. You and authorized family members are the only ones who can access your information. Also, a timeout feature protects your information if you leave either Portal open.

What can I do to keep my information safe?

Do not share your Portal logon ID or password with another person. This would allow that person to see your confidential medical record information. Using strong passwords will also lower the risk of a security breach. This includes having a longer password with a combination of numbers, lower-case letters, and upper-case letters. Using names of family members and the same password for multiple sites should be avoided.

After accessing either MyHospital or MyOffice Portal, is my information stored on my computer?

No. Your health record information is not stored on the web server or your computer. Your information is stored on Augusta Health’s Electronic Medical Record file servers. This information resides within the organization’s firewall.

Are passwords encrypted?

Yes. A SALT is applied to the password. A SALT is a random string of characters linked to each individual’s password. The SALT applied is unique per password. A hash algorithm is then applied to the password to encrypt the password/SALT and stored in the Augusta Health system.

Technical Assistance

What should I do if I get a message to update my browser?

When using a Portal within MyAugusta Chart, you may get a prompt to update your browser. Depending on the browser you like to use – ExplorerGoogle ChromeFirefoxSafari – all you need to do is go to that respective website and click on the “download latest version” icon. You may need to restart your computer once you have updated.

Who can I call if I need to speak with someone regarding technical assistance?

If the question or issue you have is not listed above, please reach out to our Portal Support at 540-943-MyAH (6924) or at MyAugustaChart@Augustahealth.com for assistance.

Questions?

I have other questions, what do I do?

If you click on either MyHospital Portal or MyOffice Portal you will be taken to a web page specific to that portal. There are additional Frequently Asked Questions that are more specific to each portal there. If you still cannot find an answer to your question please reach out to our Portal Support at 540-943-MyAH (6924) or at MyAugustaChart@Augustahealth.com for assistance.