CLICK HERE: for COVID-19 Information and Vaccine Availability

Visiting Information

The health and safety of Augusta Health's patients and team members are our top priorities. We continue to update visitation guidelines based on the needs of our community. Augusta Health is operating under Restricted Visitation.

All non-COVID patients admitted to Augusta Health hospital are permitted to have one visitor at a time during daylight visitation hours, 8am-8pm.

All non-COVID patients admitted to Augusta Health hospital are permitted to have one visitor at a time during daylight visitation hours, 8am-8pm.

The following additional processes are to help protect our patients and staff. Patients admitted to Augusta Health may designate 2 different individuals, or Designated Support Persons (DSP),* to assist with care during their hospital stay. Visitors and DSPs must check in at the main entrance of the hospital to verify their status and obtain a wrist-band and expectations for visitation.

The following non-COVID patients in the hospital are permitted more-extended visitation**:

  • Pediatric (under 18) Patients:One parent/guardian may visit at a time for the duration of the hospital admission.
  • Patients at the End of Life: One adult visitor at a time may be allowed to visit for the duration of the hospital admission. Two visitors allowed if making end of life decisions and meeting with providers.
  • Labor & Delivery: One support person will be allowed for the duration of the patient's stay.
  • Patients Needing Extensive Teaching or Making Critical Care Planning Decisions: One visitor or Designated Support Person may be present during this teaching or planning encounter.
  • Adults with High Illness Acuity or High Emotional Need: At the discretion of the front-line care team, one adult visitor or Designated Support Person at a time may be allowed to visit for the duration of the admission.
  • Patients with disability, special needs or barriers to effective communication: Patients who need ongoing and necessary support to aide in their care may appoint Designated Support Persons to assist them for the duration of their hospital stay. Designated Support Persons have access to help with care 24 hours per day.
  • Clergy One member of the clergy permitted to visit at a time, at patient request, anytime.

Designated Support Persons (DSP):

*A Designated Support Person is someone who is physically needed to assist a patient either for physical or mental reasons. If support persons are not critical for the care and treatment of the patient, they will not be allowed in patient care areas, and need to remain outside the building while waiting for a patient. Support persons must be over the age of 16, and must remain with the patient at all times, if necessary.

  • This support includes physical assistance, emotional support, assistance with communication, decision-making, or other support necessary to afford meaningful access to information and an equal opportunity to benefit from the treatment, at any time during which health care services are provided.
  • If the admission is expected to last greater than 24 hours, additional DSP may be appointed; however, only one DSP will be permitted to be in the room at any given time.
  • Although DSPs are not allowed in COVID isolation rooms due to the inherent safety risks, visitation may be allowed on a case-by-case basis.

All Exceptions Visitors and Designated Support Persons Will:

  • Be screened for COVID-19 symptoms each visit and be symptom-free before entering facility.
  • Wear a mask before entering the facility and for the duration of the visit.
  • Perform hand hygiene at entry and when leaving or entering a patient's room.
  • Practice social distancing.
  • Limit traffic to and from a patient's room, as well as within the facility.
  • Adhere to all Isolation Precautions.

What are other options for visitation during this time?

We know it's hard to not be with your loved ones when they are sick or receiving care. During this time we have dedicated Family Liaisons who can assist and help you stay in touch with the patient and their provider.

- WHAT IS A LIAISON? A Liaison is an Augusta Health staff member who will help you connect with your family, as well as hospital staff.

- WHAT CAN A LIAISON DO FOR ME? A Liaison will make sure that patients and families receive the information they need to stay informed about a patient's condition. Liaisons can also help with technology so patients can video conference with family.

- HOW CAN I CONTACT A LIAISON? You or your family may request involvement with a Liaison by calling (540) 332-4569.