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Need help resolving outstanding medical bills? We can help.

Augusta Health offers payment plan options to help you manage your resources.

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Our Financial Assistance Program can be used towards services normally covered by insurance.

That could include:

  • Hospital care
  • Home health care 
  • Durable medical equipment
  • Hospice care 
  • Visits to Augusta Medical Group physician offices and Urgent Care facilities

The Financial Assistance Program does not cover: 

  • Services for which other coverage, such as Medicaid, Medicare, or Workers’ Compensation may be available
  • Services that are not considered emergent or medically necessary
  • Medications received from Augusta Health pharmacy or take-home medications from the Emergency Dept.
  • Visits to physician offices not affiliated with Augusta Health
  • Services provided by independent contractor physicians and other service providers that are not employed by Augusta Health (such as Emergency Department Physicians)

Non-Participating Offices


Eligibility for financial assistance is based on the Federal Poverty Guidelines. Depending on the estimated gross household income, the number of eligible family members, and having no more than $15,000 in liquid assets, patients could receive either a 100% or 60% fee reduction.

Family Income Relative to Federal Poverty GuidelinesReduction of Fees
0 – 200% of Federal Guidelines100%
201 – 400% of Federal Guidelines60%
Above 400% of Federal GuidelinesNot eligible

To be eligible for financial assistance, patients must reside with the Augusta Health Service Area.

Service Area Listing

Uninsured patients will receive a 50% discount on total charges for medically necessary and emergency care they receive from Augusta Health (hospital) and a 35% discount from Augusta Medical Group (physician offices and Urgent Care facilities).

As a condition of eligibility, if it appears you may qualify for some other form of assistance (Medicare, Medicaid, employer-offered insurance, auto insurance, worker’s compensation, etc), you must first apply for that assistance.

Financial Assistance Policy

Applying for Assistance

If you would like to apply for financial assistance, a completed application form and supporting documents as noted on the application must be submitted to the Augusta Health Business Office:

  • By mail:
    Augusta Health Business Office (FAF)
    PO Box 1000
    Fishersville, VA 22939
  • In-person:
    189 Medical Center Circle
    Fishersville, VA 22939

Financial Assistance Application forms can be accessed:

  • At all registration points on the main hospital campus, at all Augusta Medical Group physician offices and Urgent Care locations, and at the Augusta Health Business Office
  • By phone: 540-332-4600
  • Mail request to:
    Augusta Health Business Office
    PO Box 1000
    Fishersville, VA 22939


Consistent with its mission to provide high-quality health and wellness services for the community, Augusta Health and Augusta Medical Group are committed to providing free or discounted care to individuals who need emergency or medically necessary treatment and have an estimated gross annual household income at or below 400% of the Federal Poverty Level (FPL) Guidelines and have no more than $15,000 in liquid assets. Individuals who qualify for financial assistance will not be charged more than the average amounts generally billed (AGB) to commercially insured patients for emergency or medically necessary care.  Augusta Health will not pursue collections actions against an individual without first using reasonable efforts to determine if such individual is eligible for financial assistance.

Financial Advocates are available at (540) 332-4600, Monday through Friday, from 8:00am until 4:30pm to discuss the application process. For a free copy or for more information about the Augusta Health/Augusta Medical Group financial assistance policy or application, call us at (540) 332-4600,  visit the Augusta Health Business Office located at 189 Medical Center Circle, Fishersville, VA, mail a request to the address below, or visit:

P.O. BOX 1000