Bank manager discusses banking services with customer

Need help resolving outstanding medical bills? We can help.

Our Financial Assistance Program can be used towards services normally covered by insurance. That could include:

  • Hospital care
  • Home health care 
  • Durable medical equipment
  • Hospice care 
  • Visits to physician offices associated with Augusta Health

This policy does not cover: 

  • Convenience items
  • Drugs from the pharmacy
  • Visits to physician offices not associated with Augusta Health


Eligibility for financial assistance is based on the Federal Poverty Guidelines. Depending on the income and number of family members, patients can receive either 100% or 60% fee reduction.

Family Income Relative to Federal Poverty GuidelinesReduction of Fees
0 – 200% of Federal Guidelines100%
201 – 400% of Federal Guidelines60%
201 – 400% of Federal GuidelinesNot eligible

Uninsured patients who do not meet these income requirements will receive a 50% discount on total charges for medically necessary and emergency care they receive.

Financial Assistance Policy

Non-Participating Offices

As a condition of eligibility, you must first apply for some other form of assistance, for example Medicare, Medicaid, SLH, medical insurance, or auto insurance. 

Applying for Assistance

If you think you may be eligible for financial assistance, download the Financial Assistance Application. You may also request it from anyone staffing a registration desk or from the Augusta Health Business Office.